Training Specialist

  • McLean, VA
  • Full Time
  • Mid Level

A Billhighway Company

Smarter, Simpler Membership Management: Impexium’s 100% web-based AMS supports the full range of association business and administrative activities. We combine enterprise-level functionality with the benefits of a software-as-a-service model to deliver a mobile-first, fully responsive, analytics driven platform to associations of all sizes. Change your mind about what is possible.


The Role: Training Specialist


This position involves designing, implementing, and maintaining a comprehensive training program for Impexium’s Association Management System (AMS). As part of a team, the Training Specialist assists with creating a training plan for clients during the implementation process as well as providing supplemental training to current users.  Excellent project management, customer relationship, and written communication skills are required.


What you will do:


  • Develop, conduct, and evaluate training programs aligned to course curriculum design and Learning Management System capability
  • Create teaching tools and materials
  • Train clients migrating to Impexium onsite and online
  • Train new hires joining the team on the Impexium Saas application
  • Work closely with project managers and clients and be a champion for agile-focused, innovative change management
  • Evaluate training effectiveness
  • Use and continually develop leadership skills
  • Assist with training documentation and other related duties as assigned


What you will need:


  • Bachelor’s Degree in organizational development, education, communications, business, or a related field of study.  Certification from talent and training associations is a plus
  • 3+ years relevant experience as a teacher, corporate trainer, or related position with demonstrated proficiency in learning concepts
  • Experience with LMS technologies and best practices for instructional manuals and teaching platforms
  • Strong project management and organizational skills and ability to work in a complex, fast-paced setting and manage assignments with tight deadlines
  • Excellent client facing skills for both training delivery and in support of change management initiatives
  • Continuous learner mindset, staying current on new approaches to adult learning methods
  • Self-motivated and ability to work collaboratively and independently
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Good interpersonal skills and ability to communicate well with clients
  • Able to analyze problems and strategize for better solutions
  • Consult with Professional Services teams to understand challenges and make recommendations for team training or supporting tools
  • Measure training effectiveness for continuous improvement across the organization
  • Resourceful, coachable, and has a drive for results
  • Ability to travel up to 25% of the time (current requirement is less than 25% due to COVID and will vary as clients and company health requirements shift)


  • Experience in the non-profit/association sector a plus
  • Experience with association management system or systems plus
  • Technical documentation experience preferred
  • Some accounting experience preferred




A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.  To learn more about us, visit


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