Level II/III Customer Support Specialist

  • McLean, VA
  • Full Time
  • Entry Level

a Billhighway company 

Smarter, Simpler Membership Management: Impexium’s 100% web-based AMS supports the full range of association business and administrative activities. We combine enterprise-level functionality with the benefits of a software-as-a-service model to deliver a mobile-first, fully responsive, analytics driven platform to associations of all sizes. Change your mind about what is possible.

Job Summary

A growing software company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.

Duties and responsibilities

  • Handles customer service inquiries via the telephone, email, and case management within ticketing system.
  • Provides immediate assistance to customers as requested.
  • Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
  • May perform other duties and responsibilities as assigned.


The ideal candidate for our Customer Service team must be self-motivated with a proven track record in supporting roles and knowledge of technology. Comfort in the dynamic atmosphere of a technical organization with a rapidly expanding customer base is a must to succeed. Working adaptably in a team environment or alone (depending on the circumstances) will be critical for success. Customer Service Representatives at Impexium must possess strong verbal communication skills and be able to communicate professionally in written responses to emails. Organized and analytical, our Customer Service Representatives are able to eliminate customer obstacles through creative and adaptive approaches.

Qualifications include:

  • 1-3+ years relevant experience in SaaS solution support a plus.
  • Experience and familiarity of our products and line of business a plus.
  • Experience with MS SQL a plus but not required.
  • Familiarity with ticketing system a plus.
  • Experience with Associations or Non-Profit a plus but not required.

Working conditions

Position requires a variable 8 hour shift between 8am to 6:30pm business hours at Impexium headquarters in Tysons Corner, VA from Monday through Friday.

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