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Client Relations Consultant

Who We Are

We are a team focused on solving complex problems for global enterprise level member-based organizations and their chapters while staying true to our innovative and entrepreneurial spirit. 

We will encourage you to embark on a path of continuous learning that complements your strengths and interests while powering the innovation of our product and the way we serve our clients.  The driving force behind the reason we come to work every day and push the limits is our desire to help others Do More, Impact More and Grow More. 

Our team and our award winning culture make Billhighway a place where leaders thrive.  Join us on our journey as one of the Cool Places to Work and 101 Best and Brightest locally and nationally.   What impact will you make?

The Role: Client Relations Consultant

As a Client Relations Consultant you will be the primary owner of a portfolio of customers, driving best practices and innovation to create more value for their business. Your goal is to increase customer satisfaction, retention and adoption of key product features.

What you will do:

  • Establish and deepen relationships with assigned clients by understanding their business objectives and
  • how this aligns with Billhighway
  • Create a client plan that outlines strategic goals to:
  • Optimize client relationships by reaching out to key decision makers
  • Nurtures customer relationship and acts as a sales enabler to drive loyalty toward Billhighway
  • Showcases the value that Billhighway brings to their organization
  • Identify opportunities for potential revenue growth and create value story specific to opportunity
  • Conduct on-going account meetings to:
  • Communicate best practices
  • Develop plans for expanded functionality usage
  • Provide use case examples for leveraging key product functionality and communicate new feature releases
  • deliver recurring client value reporting; highlight customers strategic successes and provide
  • ongoing recommendations for further optimization
  • Compiles and maintains account information within Salesforce (Contacts, Documentation, Cases)
  • Responsible for tracking KPIs for clients and developing plan to address any potential gaps
  • Serve as the customer’s voice within Billhighway, including product, marketing, professional services and
  • sales
  • Proactively anticipate customer needs and identify potential issues. Serve as the highest point of
  • escalation for the client. Create recommendations and facilitate action for resolution. Able to clearly
  • articulate concerns and issues to the customer. Ensures suitable levels of service personnel and activity
  • during problem resolution at all locations.
  • Responsible for project management, driving internal contacts to ensure timely deliverables to the client,
  • manage day-to-day operational aspects of project including scope.
  • Lead contract renewal process and presentation for designated clients with support from CR Leader and
  • Director
  • Participate in client travel with clients & attend industry conferences (minimum of 2 times a year per
  • client & some weekend travel is required)
  • Ownership of additional department projects as identified.
  • Participation in company task force initiatives as applicable.
  • Continue to learn and gain knowledge of new industry trends and consultative techniques.
  • Participate in user acceptance testing and QA testing
  • Complete quarterly individual action items that contribute to completion of departmental strategic action
  • items.

What you will need:

  • Minimum of 3-5 years acting as a Client Relationship Specialist or Account Executive in a professional environment
  • Bachelor’s Degree
  • Demonstrated ability to employ new ideas, concepts, and methods
  • Superior computer skills including the web, web-based technologies, MS office
  • Proficient writing and communication skills
  • Client based training and education
  • Strong project management experience
  • Proven ability to lead by example and drive tasks through to completion
  • Clear internal motivation and desire to go above and beyond to achieve departmental goals
  • Understanding of urgency
  • Ability to be successful in a collaborative, team environment
  • Familiar with being “plugged in” (i.e. with laptop and PDA)

What will set you apart:

  • Familiarity with web-based software
  • Experience with financial concepts including basic accounting

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.  To learn more about us, visit www.billhighway.co.

 

 

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